Q [Shipping] To which areas do you ship?
AWe can deliver to all over Japan.
Q [Shipping] How much is the shipping fee?
AShipping costs are calculated based on the product weight.
However, additional shipping charges will apply to Hokkaido, Okinawa, remote islands, and some areas.
Q [Shipping] How long will it take for the product to be shipped after I place an order?
A Immediate delivery items: Shipped within 3 days after payment is completed. Pre-order items: Listed on the product details page. For more information, please see the product details page.
Q [Shipping] What happens if there is an error in the address?
If the address is incomplete, delivery cannot be arranged until the correct address is confirmed, and delivery may take longer.
In addition, if we need to reship the item, we may charge you the shipping fee again.
Please check your delivery address before ordering.
Q [Exchanges and Returns] Can I cancel, return or exchange an order after it has been placed?
APlease note that we do not accept cancellations, returns, or exchanges due to customer convenience.
Q [Exchange and Return Information] How will you handle the situation if the product is defective or faulty?
A CARGO CONTAINER If a product malfunctions or breaks down, we will provide a product warranty.
The warranty period is 365 days from the date of purchase.
For more information, please contact us via our official LINE.
Q [Exchanges and Returns] What happens if an exchange is not possible?
APlease pay the return shipping fee.
Please contact us in advance to process your return.
Q [Exchanges and Returns] What happens if an exchange is not possible?
AIf we are unable to arrange the same product, we will refund your money.
